Terms & Conditions

These Terms and Conditions ("Terms") govern the use of transfer services provided by Petro Transfers, based in Zadar, Croatia ("we", "us", "our"). By making a booking, you ("the client", "passenger") agree to be bound by these Terms.

We reserve the right to update these Terms at any time. The version in effect at the time of your booking will apply to your transfer.

All bookings made through our website, email, phone, or WhatsApp are considered requests until confirmed. A booking is only confirmed once you receive an official confirmation email from Petro Transfers.

All prices are quoted as fixed prices per vehicle, not per person. The quoted price covers the entire vehicle for the specified route and number of passengers.

• Prices are displayed in euros (EUR) and may vary by season (pre-season, peak season, post-season).
• There are no hidden fees. The confirmed price includes all tolls, fuel, and standard waiting time.
• Custom routes and special requests may be priced individually upon enquiry.

Payment is made directly to the driver at the time of the transfer. We accept the following payment methods:

No advance payment or deposit is required for standard bookings.

Cancellations made less than 24 hours before the scheduled transfer may be subject to a cancellation fee. In cases of genuine emergency, please contact us and we will do our best to accommodate your situation.

Modifications to your booking (change of date, time, pickup location, or destination) are accepted up to 12 hours before your scheduled transfer, subject to availability. Please contact us as early as possible to ensure we can accommodate your changes. Changes may affect the quoted price if the route or vehicle type changes.

We monitor all flights in real time using FlightRadar. If your flight is delayed, we adjust the pickup time automatically at no extra charge. You do not need to notify us of flight delays — we already know. This applies to all airport pickup transfers regardless of the length of the delay.

Petro Transfers carries full liability insurance for the transportation of passengers. However, our liability is limited as follows:

• We are not liable for delays caused by traffic, road works, accidents, or other circumstances beyond our control.
• We are not liable for missed flights, connections, or appointments due to such delays.
• Passengers are responsible for ensuring they provide the correct pickup time, location, and contact information.
• Personal belongings left in the vehicle are the passenger's responsibility. We will make reasonable efforts to return lost items but cannot guarantee their recovery.

Petro Transfers shall not be held liable for failure to perform any obligation under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather conditions, war, civil unrest, government restrictions, pandemics, road closures, or any other event of force majeure. In such cases, we will make every reasonable effort to offer an alternative solution or a full refund.

Child seats and booster seats are available free of charge upon request. Please specify the number and type of child seats required when making your booking (infant seat, child seat, or booster seat). It is the responsibility of the parent or guardian to ensure the correct type of seat is requested for the child's age and weight.

Standard luggage is included in all transfers (one suitcase and one piece of hand luggage per passenger). If you are travelling with excess luggage, sports equipment, or oversized items, please inform us when booking so we can arrange an appropriately sized vehicle. Excess luggage may require a larger vehicle, which could affect the price.

We take all complaints seriously and strive to resolve them promptly. If you are dissatisfied with any aspect of our service, please contact us within 7 days of your transfer:

Please include your booking reference, the date of your transfer, and a detailed description of the issue. We aim to respond to all complaints within 48 hours.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Croatia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zadar, Croatia.